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No. Never. You only pay a flat monthly fee (€39 / €79 / €169) depending on your plan. Money from guests goes straight to you - Ubytora takes no share of any booking. The payment gateway only charges its usual payment processing fee. Whether you have 5 or 500 bookings a month, the Ubytora price stays the same.

Three plans with a fixed monthly price:

• Basic - €39/mo - for small guesthouses and apartments (up to 15 rooms)
• Standard - €79/mo - for guesthouses and smaller hotels (up to 30 rooms)
• Premium - €169/mo - for hotels with higher volume (unlimited rooms)

With annual billing you save 15%. You can set the website address up yourself for free, or add a one-time assisted service: €99 (we set the website address up for you) or €299 (we migrate your existing website, content included). You buy the address directly from a registrar (€10-15/year). No further fees, no booking commissions.

If within 30 days of your first payment you find Ubytora isn't right for you, write to us at [email protected] and we'll refund your full subscription - no questions asked. The guarantee applies to monthly and annual billing.

The guarantee covers the subscription only. One-off fees for work we have already done for you are not refunded - €99 for setting up your website address and €299 for moving your existing website. If we haven't started the work yet, we refund the fee in full. If we have started moving your website but it isn't live at your address yet, we refund half (€149.50). We tell you about this in advance and you confirm it with a checkbox when ordering.

Purchased SMS and email bundles are not refunded either - once credited to your account they count as provided, including any unused part. The exception is if we suspend SMS sending ourselves, in which case we refund unused messages. The guarantee also doesn't apply to a second or further subscription of the same client.

Your data remains available for export for 60 days after cancellation.

Yes. Annual billing is about 15% cheaper than 12× monthly:

• Basic: €399/year (save €69)
• Standard: €799/year (save €149)
• Premium: €1,699/year (save €329)

You can switch anytime in your account under Billing & plan. The 30-day money-back guarantee applies to annual billing too.

Guests pay online directly on your website - by card or other methods your payment gateway supports (e.g. Apple Pay, Google Pay or online banking). You can accept payments via Stripe or your own payment gateway GoPay, Besteron or Comgate. You choose which payment option to offer: full payment upfront (100%), deposit (e.g. 30%) or pay on arrival. Money goes straight to you - Ubytora takes no share of the guest payment.

No, we don't offer bank transfer or pro-forma invoices - not even for annual billing. Payment is always by card via Stripe (a one-time charge for the annual cycle, or auto-renewal for the monthly cycle). A proper invoice is sent automatically by email after each payment and is also available in your account under Billing & plan.

If you recommend Ubytora to another property and they register via your link, you receive a monthly credit on your subscription: Basic - 5% (€1.95/mo), Standard - 8% (€6.32/mo), Premium - 10% (€16.90/mo). The credit is generated after each successful payment by the referred property and automatically deducted from your next invoice (up to 50% of your subscription price). Credits are valid for 3 months. Find your referral link and credit overview in your account.

A basic website with rooms and prices takes 10-30 minutes to set up in the admin panel - no coding needed. Connecting your own domain (e.g. yourhotel.com) takes about 5 more minutes following our free guide. If you don't want to handle the technical setup yourself, you can order the optional assisted service (€99 to set the address up for you, or €299 to migrate your existing website) and we'll do it for you. Fully live (DNS propagated) within 24 hours.

Yes. You enter your card right after creating your account - in a short setup guide where you choose your plan and fill in your property details. You pay on Stripe's secure payment page. Instead of a trial period you get a 30-day money-back guarantee, no questions asked - if within 30 days you decide Ubytora isn't for you, we refund your full subscription (one-off fees for an already completed website address setup or website move are not refunded).

No. The admin panel is designed for everyday users, not IT specialists. Add photos by drag-and-drop, describe rooms in an editor (like Word), and enter prices into a calendar. No coding, no command lines. If you have a question, support via chat or email will help.

For owners and operators of accommodation with up to ~100 rooms who want to take direct bookings and reduce the cost of commission-based bookings. Typical clients:

• Apartments and cottages (1-5 units) - Basic plan
• Guesthouses and small hotels (6-30 rooms) - Standard plan
• Hotels and apartment complexes (30-100 rooms) - Premium plan

Ubytora is NOT suitable for large hotel chains with their own PMS.

Yes. Every website on Ubytora is secured (HTTPS) and payments go through a trusted payment gateway (Stripe, or GoPay, Besteron or Comgate) - the same systems used by thousands of e-shops. Card details never reach the property owner or us. During booking guests see trust signals: "Secure payment", "Instant confirmation" and "No commission - book directly". Guests receive an email confirmation instantly.

When a guest enters the payment flow the system automatically holds the dates for 15 minutes. While they are paying, the same dates for the same room appear as unavailable to other guests. Once payment goes through the dates are permanently blocked. If the guest doesn't complete payment, the hold is released after 15 minutes. Two guests cannot pay for the same dates simultaneously.

Yes, no problem. Ubytora can connect your calendar with Booking.com, Airbnb and Expedia (on the Standard and Premium plans). When someone books dates on Booking.com, they are automatically blocked on your website - and vice versa. This helps prevent the same dates being sold twice. Bookings through an external portal follow its commission terms, while direct bookings on your website are commission-free.

Booking.com, Airbnb, Expedia and Google Calendar can share availability through a so-called iCal link - a web address with a list of booked dates. You don't need to understand how it works, you just copy it from one place to another (the admin panel shows you how).

You paste the link from Booking.com or Airbnb into Ubytora, and Ubytora fetches the booked dates every 15 minutes and blocks them on your website. In return, Ubytora gives you its own link with your bookings - you paste it into Booking.com or Airbnb and they block the dates booked with you. The result: availability is the same across all portals, which helps prevent double bookings.

The calendar connection is included in the Standard and Premium plans.

With a connected calendar the risk is low - availability is updated every 15 minutes. If two guests still book the same dates almost at the same time on different portals (e.g. on Booking.com and on your website), Ubytora alerts you right away by email and in the admin panel. The usual approach is to offer one of the guests different dates or another room, possibly with a discount.

Tip: on Booking.com and Airbnb, only allow bookings at least one day in advance. This reduces the risk of last-minute bookings before the calendars have caught up.

Yes, a custom website address is required - that's what guests type into their browser (e.g. yourhotel.com). Without it your website has nowhere to point and can't be shared. Ubytora does not provide free subdomains like yourname.ubytora.com because:

1. Professional impression - guests trust you more with your own address
2. SEO - a custom domain ranks better in Google
3. Independence - the domain is yours and doesn't tie you to our brand

You buy the domain directly from a registrar (e.g. Namecheap, GoDaddy) for ~€10-15/year - you pay this, not us. Then there are two ways to connect it:

1. You have admin access to the domain - share the login or add us as admin and we'll set everything up (DNS, SSL, website connection).
2. You'd rather not share access - we send you a step-by-step guide and are available to help via chat or video call.

The process is straightforward and you can do it yourself - a step-by-step guide is available directly in your account under Overview (or in your property detail, Domain settings section - where you can also check the setup). In short, you add two A records (one for @ and one for www) in your domain's admin panel at your registrar, which takes about 5 minutes. The change propagates across the internet within 24 hours (usually much sooner). If you prefer not to handle the technical setup yourself, you can order the optional setup service (€99) - give us access to your domain admin and we'll set everything up for you.

Yes. If you already have a website and do not want to build it from scratch, you can order a migration for a one-off 299 € (right during sign-up, in the "Website address" step). The fee is charged together with your first subscription payment - there is nothing to pay separately.

What we do for you:

• Move the photos from your current website (resized to the right dimensions)
• Move the texts - property description, information about the area, contact details
• Set up the rooms including capacity, amenities and photos
• Set the nightly rates, and seasonal rates if you use them
• Set up the language versions of the website
• Connect your domain and set up DNS and the SSL certificate (HTTPS)
• Launch the website and send it to you for review

What we need from you:

• Access to your domain management - either the login details for your registrar, or add us as an administrator. If you do not have a domain yet, we will advise where and which one to buy.
• The address of your current website - that is where we take the content from
• Photos in original quality - ideally straight from the camera or phone, not downscaled ones downloaded from a website (those are low resolution and would look blurry on the new site). Send them via WeTransfer, Google Drive or Dropbox.
• Texts, if you have a newer or different version than on the old website
• A list of rooms with prices, capacity and bed types
• The languages the website should run in
• A logo in good quality, if you have one

How long it takes: 3 - 5 working days from the moment we have all the materials from you. Once it is done we email you and you review the site - minor tweaks after the migration are included.

If you only need the domain set up (and will fill in the website yourself), the cheaper 99 € option is enough.

Complete website launch, fully managed - you don't deal with any technical side:

• Consultation (15 min) - we help choose a suitable domain and advise where to buy it
• Domain connection to your Ubytora website (DNS setup) - via your access or our guide
• SSL certificate (HTTPS) - automatic renewal, free forever
• Verification that everything works including mobile version

You buy the domain yourself from a registrar (~€10-15/year) - this is your cost, not ours. We just connect it to your website.

If you already have a website and don't want to start over, the €299 migration package adds the transfer of your photos, texts, rooms and prices. Setting the address up yourself is free - we send you the exact guide.

Buy a domain directly from a registrar - we recommend these trusted providers:

• Namecheap.com - international, great value for .com domains
• GoDaddy.com - widely used, easy interface
• Google Domains - simple, integrated with Google services

Approximate prices: .com domain ~€12-15/year. You pay this directly to the registrar - annually (or per chosen period). Ubytora charges nothing for the domain.

After purchasing you have two ways to connect the domain to Ubytora:

1. Give us access - we set everything up ourselves
2. Set it up yourself following our guide (two A records, 5 minutes)

Yes, automatically. Every website on Ubytora gets a free SSL certificate (HTTPS) via Let's Encrypt - the same standard used by Google, Facebook and banks. The certificate renews automatically so you don't need to do anything. A padlock icon shows in the browser, increasing guest trust when entering payment details.

Yes, 100% responsive - all templates are designed mobile-first. More than 65% of bookings today come from mobile devices, so this was our top priority.

The admin panel also works on mobile - you can manage bookings, add a room or update a price directly from your phone (for example when you're away from reception).

Yes. Every plan lets you connect your own GA4 account or Google Tag Manager in the admin panel. Ubytora sends page views, room details, booking starts and completed bookings. Tracking loads only after the visitor consents to analytics cookies. Built-in visitor statistics in Ubytora are not available yet; occupancy statistics are available in the admin panel.

Ubytora connects to the services a property typically uses. You switch most connections on yourself in the admin panel, without any programming.

Sales portals

• Booking.com, Airbnb, Expedia and other portals that offer an iCal link - calendar connection, booked dates are blocked both ways (Standard+)
• Google Calendar - you can also add the link with your bookings to your own calendar (Standard+)

Guest payments (all plans)

• Stripe - card payments including Apple Pay and Google Pay, the money goes to your own Stripe account
• GoPay, Besteron, Comgate - your own payment gateway you have a contract with; guests can pay by card or via online banking

Accounting and receipts

• SuperFaktúra, iDoklad, Vyfakturuj.cz, FLOWii, eFaktúra.sk - after payment, the guest invoice is issued automatically right in your accounting system; you can have several systems switched on at once (Premium)
• eKasa - for cash payments the cash register receipt is issued automatically (all plans)

Authorities

• Guest book with export to Excel and CSV (Standard+)
• Foreign guest reporting - we prepare the file for the Slovak Ministry of Interior and Ubyport (Czech Republic), you upload it to the authority's portal (Standard+)

Guest communication

• SMS messages to guests and to you - confirmation, reminder before arrival, booking change (Premium)
• Emails from your own address (e.g. [email protected]) instead of the Ubytora address (Premium)
• Automatic translation of your website texts into other languages (Standard+)

Maps and traffic

• Google Maps - map with your property location (all plans)
• OpenStreetMap - map of local tips (Standard+)
• Google Analytics 4 and Google Tag Manager - website traffic measurement (all plans)

Account and export

• Sign in with Google to your account (all plans)
• Export to Excel and CSV - bookings and guests for your accountant or your own processing (Standard+)

If you need a connection that is missing here (for example an accounting program or a hotel system), write to us - we will be happy to look into it.

In brief:

• Basic (€39) - website + bookings + admin panel + email notifications + basic SEO. Up to 15 rooms.
• Standard (€79) - everything in Basic + multi-language website, guest reviews, calendar connection with Booking.com/Airbnb/Expedia, seasonal pricing, promo codes, audit log, data export, digital check-in, multi-user access (up to 5 roles). Up to 30 rooms.
• Premium (€169) - everything in Standard + CRM module, housekeeping, yield management, accounting system integration for invoices, email campaigns, loyalty programme, live chat, check-in linked to CRM. Unlimited rooms.

Detailed feature comparison row by row on the /pricing page.

Yes, anytime. In the admin panel open Content & design, go to the Appearance (theme) tab and click another one in the Website template block. All content (texts, photos, rooms, prices, bookings) is preserved - only the look changes.

Templates are tied to your plan and you can choose from your plan's templates and lower ones:

• Basic: Starter, Runa, Slate
• Standard: plus Elegant, Midascore, Verdana, Borea
• Premium: plus Aurora

If you move to a higher plan, the new templates unlock immediately. If you move to a lower plan and were using a template it doesn't include, your website automatically switches to the new plan's default template. Your data is not deleted - only the look changes.

Yes - that's exactly what makes the template yours. Without any coding you can set:

• Colour theme - primary and accent colour (colour picker), dark/light mode toggle
• Logo - upload your own (PNG/SVG), automatically adjusted in navigation and favicon
• Photos - drag-and-drop upload, automatic resize and WebP conversion
• All texts - editor like Word (bold, italic, lists, headings)
• Section order and visibility - show/hide About, Gallery, FAQ, Reviews, Surroundings…
• Font - choose from predefined pairs (heading + body), designed by a designer

What you can't change in a template: deep layout adjustments, custom CSS, custom components. For that there's the Custom plan - a tailor-made website.

Yes. You can record a block of rooms under one name on every plan - you create a single booking and add as many rooms to it as the group needs. The guest gets one confirmation and one document for the whole order.

The Premium plan adds temporary room holds (options), which is the part that matters for weddings and corporate events:

• You mark the booking as a group one and set the date by which the organiser has to confirm.
• The rooms are held the whole time, so nobody buys them online in the meantime.
• Three days before the deadline you get a reminder to call the organiser.
• If nobody gets in touch, the rooms are automatically released back on sale on the set day - they will not stay blocked by a dead booking.

If the group ends up taking fewer rooms than you held (say you held 10 and 7 arrived), you remove the rooms you no longer need from the booking and the system recalculates the price.

That's what the Custom plan is for - a tailor-made website. Two options:

• Option A - you have a design: Provide a finished design (Figma, Adobe XD, PDF, or a URL of an existing website you like). We implement it as a fully functional website with a booking system and admin panel - preserving your visual identity exactly.
• Option B - you don't have a design: We design the website from scratch based on your brand (logo, colours, tone). You get an original custom website, not a template that looks like ten others.

Both include custom features and modules (API integrations, specific workflows, unlimited room limits etc.). Price and scope by agreement - send us project details via /contact and you'll receive a no-obligation quote within 2 days.

Practical signs:

• Basic → Standard: when you have more than 8 rooms, want a website in several languages (guests from Germany, Austria or Poland), want to connect your calendar with Booking.com or Airbnb, or need access for reception and other team members.
• Standard → Premium: when you have more than 30 rooms, want prices to adjust automatically based on occupancy, keep guest history (CRM), send invoices straight to your accounting or send guests SMS messages.

You can change your plan anytime in your account under Billing & plan. Moving to a higher plan applies immediately (you only pay the proportional part until the end of the period); moving to a lower plan applies from the next period.

Yes - our templates are designed by a professional designer, not a programmer. They are typographically clean, optimised for conversion (guest journey from landing to booking in 3-4 steps) and follow current design trends in the hospitality sector.

The most common concern ("it looks like a template") comes from cheap template services where 10,000 websites use the same stock photos and placeholder text. On Ubytora you upload your own photos, set your own colours and write your own texts - the result looks custom even at €39/mo.

If you want an absolutely unique design (e.g. for a hotel brand identity), there's the Custom plan.

Yes, seasonal pricing is included in Standard and Premium plans. In the admin panel you can create any number of pricing periods (e.g. peak season, shoulder season, holidays) and set individual room prices for each. The system applies them automatically based on the booking date. The Basic plan has a single fixed price per room.

Each plan includes space for photos of your rooms, gallery and surroundings:

• Basic - 2 GB (roughly ~600 photos)
• Standard - 5 GB (~1,500 photos)
• Premium - 20 GB (~6,000 photos)

The photo count is approximate - it depends on their size, but a typical phone or camera photo fits comfortably (we automatically resize and optimise every photo). We'll warn you as you approach the limit. Once you reach it, simply delete old photos or move to a higher plan. The maximum size of a single photo is 10 MB.

Yes, from the Standard plan. Multi-user access includes 5 predefined roles with different permissions:

• Owner - full access including billing, settings and team management
• Manager - everything except billing, team management and closing the account
• Reception - bookings, check-in, the room cleaning list, reports and guest history
• Housekeeper - rooms to clean, reporting faults, plus a view of that day's bookings and check-ins (so they know which room is being vacated)
• Marketing - website content, reviews, promo codes, statistics and email campaigns; because campaigns go out to guests, this role also works with their contact details

Each user has their own login. The audit log records who changed what.

Yes. From the Standard plan you get a timeline (calendar) view of occupancy in the admin panel - a visual room x day calendar, just like professional hotel management systems (PMS). At a glance you see which rooms are free and which are booked. Click any free slot to add a booking; drag across multiple days to block a room for maintenance. The Basic plan shows bookings in a clear list view; the visual calendar is Standard+.

Yes, but probably differently than you expect. From 1 January 2027 two separate obligations apply:

• Every business has to receive e-invoices - sole traders, limited companies and landlords alike, even if you are not VAT registered. So it almost certainly applies to you as the recipient of invoices from suppliers (energy, laundry, food).
• Only VAT payers have to issue e-invoices, and only when selling to businesses (B2B), not to ordinary guests.

Accommodation for an ordinary guest is not covered. Sales to end consumers (B2C) are exempt from the e-invoice. You only deal with it when you invoice accommodation to a company - a business trip or a corporate event, for example.

A receipt from the eKasa register up to 400 € is still enough. If you issue a simplified invoice through an eKasa register and the price including VAT does not exceed 400 €, you do not have to issue an e-invoice. Above 400 € when selling to a business, you do.

How to arrange it: e-invoices travel over the Peppol network through a so-called digital postman. It is not set up in Ubytora - it is handled by your accounting system, which either already supports it or is preparing to. If you are on Premium with your accounting system connected to Ubytora, the invoice goes into it automatically and it sends the e-invoice from there.

Basic, Standard and Premium are all designed for a single property - they differ in features, not in the number of objects. To manage multiple hotels or guesthouses from one account, we offer a Custom plan (by agreement). Each property has its own domain, website, rooms, pricing and bookings.

The CRM (Customer Relationship Management) module is included in the Premium plan:

• Guest profile - full stay history, preferences (room type, breakfast, allergies)
• Segmentation - VIP guests (3+ stays), business travellers, families with children
• Personalised offers - automatic email "Welcome back, here's 10% off for you"
• Birthday campaigns - greeting + discount voucher
• Retention reports - what % of guests return, average time between stays

Worthwhile if you want to build a loyal guest base and reduce dependence on new guests (a returning guest costs ~5× less than acquiring a new one through marketing).

Invoices to guests are always issued by you as the operator - not Ubytora. In all plans, a PDF payment receipt is created automatically after each online payment - the guest receives it by email and you'll find it in the admin panel for download. Premium additionally integrates with accounting software (SuperFaktúra, iDoklad, Vyfakturuj.cz, FLOWii or eFaktúra.sk), so a proper invoice is created automatically after each payment directly in your accounting system. Money from guests goes straight to you (via Stripe or your payment gateway) and tax obligations to guests are entirely yours.

All data is stored on servers in the European Union - in compliance with GDPR. Communication between browser and server is always encrypted (HTTPS). The most sensitive data - identity document photos from digital check-in and the access keys to your accounting system - is additionally encrypted separately (AES-256-GCM), so it stays unreadable even to someone with access to the storage. We never store passwords, only an irreversible hash of them.

Database backups run automatically every day. Daily backups are kept for 30 days and monthly backups for 6 months.

We guarantee platform availability of 99.5% per month (Terms of Use, clause 8). In the event of a serious server failure we restore from backup - a procedure we have tested, with a target recovery time of 24 hours.

Yes, anytime. In the admin panel you can:

• Export booking list to CSV/Excel (Standard+)
• Export guest database with contacts and history (Premium)
• GDPR requests - for a guest's data deletion or export request, click "Export guest data" / "Delete guest data". Ubytora automatically processes the request within the GDPR deadline (30 days).

When you cancel your subscription you have 60 days to export all data before permanent deletion.

Áno, od plánu Standard. Údaje sa zbierajú cez digitálny check-in - hosť ich vyplní online pred príchodom, takže ich nemusíte prepisovať z papiera.

V Prehľady → Kniha ubytovaných si vyberiete obdobie a uvidíte zoznam ubytovaných s filtrom „len cudzinci" alebo podľa konkrétneho štátu. Odtiaľ viete stiahnuť:

• Excel alebo CSV - pre archív a účtovníka
• Hlásenie pre Ubyport (ČR) - súbor pre cudzineckú políciu
• Hlásenie pre MV SR (SK) - XML pre Evidenciu cudzincov

Súbor nahráte na portál úradu vy - podanie sa podpisuje elektronickým občianskym preukazom, takže ho za vás odoslať nemôžeme. Identifikátory zariadenia, ktoré vám úrad pridelil, zadáte raz v Nastaveniach.

Access to your data is limited to:

1. You and your users (multi-user from the Standard plan) - according to set roles
2. Ubytora technical team - only when you report a problem (e.g. "my booking isn't showing"). Every such access is logged and auditable.

We NEVER share data with third parties for marketing purposes and we never sell it. Your guests are your guests.

Part of the processing is handled for us by vetted suppliers (hosting and storage, payment processing, email and SMS delivery, protection against attacks). Each of them is bound by a data processing agreement and processes data solely on our instructions. You will find the full, current list including their registered offices in the Personal Data Processing Information document.

Yes. No commitment, no cancellation fee. In your account open Billing & plan, scroll all the way down and click Cancel subscription. The website remains fully functional until the end of the paid period (e.g. if you cancel on the 15th with monthly billing, the website runs until the end of the month). After the period ends the website is automatically deactivated and you have 60 days to export your data.

No automatic renewal after cancellation - we will never charge you again.

Yes, anytime and without penalty. In your account open Billing & plan and on the plan you want click Upgrade to ... or Downgrade to ...:

• Moving to a higher plan (e.g. Basic → Standard) takes effect immediately. You only pay the proportional part for the rest of the current period and get the new features right away. You see the exact amount before paying.
• Moving to a lower plan (e.g. Premium → Standard) takes effect from the next period. Until then you keep full access to the higher plan you've paid for.

When moving to a lower plan the system warns you which features you'll lose (e.g. more than 15 rooms when moving to Basic).

After the paid period ends your website is switched off, but you keep read-only access to the admin panel for 60 days. During that time you can:

• Export all bookings (CSV/Excel)
• Download the guest database
• Download your invoices
• Save the photos and text from your website

No later than 60 days after cancellation all your data is irreversibly deleted from our systems. Backups cannot be edited, so records disappear from them gradually as the backups rotate - within 6 months at the latest. Backups serve only to restore service after a failure and are used for nothing else.

Your domain remains yours - you can redirect it anywhere. If you decide to come back within this period, we will restore your data.

All invoices are in your account under Billing & plan, in the Payment history section. Download the PDF with the arrow icon at the end of the row. You also receive an invoice automatically by email after each successful payment.

The invoice includes all details required by Slovak law (company ID, tax ID, supply date). Ubytora is not a VAT payer yet, so VAT is not itemised on the invoice.