Account, password and security

What it is

The settings of your personal account at ubytora.com. You will find them in the left menu under Settings. There are four tabs: Profile, Security, Notifications and GDPR & data.

Why you need it

So that your account is secure and so that you only get the e-mails you want.

Profile

1. Open Settings → Profile.
2. Edit your first name, last name and phone. The phone is optional, we use it for urgent matters.
3. You upload a photo with the Upload photo button - JPG or PNG up to 2 MB.
4. Click Save changes.

The e-mail cannot be changed here, it is used for logging in. If you need to change it, write to us.

Password

1. Open Settings → Security.
2. Next to Password click Change (or Set, if you log in through Google and do not have a password yet).
3. Enter your current password, the new password (at least 8 characters) and repeat it.
4. Confirm with the Change password button.

You reset a forgotten password on the login screen with the Forgot password? link.

Two-factor authentication

When logging in we ask you not only for your password but also for a six-digit code from an app on your phone. Even if somebody finds out your password, they cannot get into your account.

1. Open Settings → Security.
2. Next to Two-factor authentication click Activate.
3. Enter your password.
4. On your phone open an authenticator app (Google Authenticator, Authy, 1Password) and scan the code shown.
5. Type in the six-digit code from the app and click Verify and enable.
6. Save the backup codes that appear. The Download codes button saves them to a file. If you lose your phone, you log in with one of them - each works only once.

Once it is on, we log you out on all your other devices, in this browser you stay logged in. Anyone who got into your account before you turned it on loses access.

Two-factor authentication cannot be turned on without a password. If you only log in through Google, set a password first.

Protection against password guessing

After 10 wrong passwords within 15 minutes we stop accepting the password for your account for 15 minutes from browsers you have not logged in on before. In the browser you normally log in with, logging in keeps working, so a stranger cannot lock you out with wrong attempts. The portal and the admin panel at your website address remember the browser separately.

You lift the pause right away by resetting your password with the Forgot password? link. Logging in through Google is not affected.

With two-factor authentication you can enter at most 5 wrong codes per login, then you have to enter your password again. After 10 wrong codes in a row, verification by code is paused for 15 minutes.

If you have Security alerts turned on (see Notifications below), we send you an e-mail in both cases.

Logging in through Google

On the same tab you can connect or disconnect Google. If Google is your only way of logging in, the system will not allow disconnecting until you set a password - otherwise you would no longer be able to get into your account.

Active sessions

At the bottom of the Security tab you see a list of the devices you are logged in on. You end any of them with the End button, or all the others at once with the End all other sessions button. This is handy when you have logged in on somebody else's computer.

Notifications

On the Notifications tab you turn individual notifications on or off. E-mail notifications go to your account e-mail, system notifications appear in the bell in the top right corner of the portal.

Confirm the change with the Save settings button.

A month after your account is created, once you have at least one reservation, we send you a one-time request for a short review on G2. You will see the same request in the Overview, where you can close it. It cannot be turned off in Notifications because it is only sent once.

Exporting and deleting your data

On the GDPR & data tab:

• Export my data downloads a complete copy of your personal data (profile, billing details, subscription, properties, logins) in a single file.
• Delete my account removes the account permanently. You have to cancel your subscription first - without that the system will not allow the deletion. Then, as a safeguard, you retype your e-mail into the confirmation field and enter your password. If you only sign in with Google and have no password, the system asks you to sign in again with the Sign in with Google again button before deleting. You then have 5 minutes to finish.

Deleting an account cannot be undone.

Common problems

The system will not accept the code from the app. The codes are time-based. Check that your phone has the correct time set (automatically from the network), and try the newest code.

When logging in I see "Too many failed sign-in attempts". Somebody (or you) entered a wrong password for the account many times. Log in in the browser you normally use, wait 15 minutes, or reset your password with the Forgot password? link.

I lost the phone with the authenticator app. Log in with one of your backup codes. If you do not have them, write to us - we will verify your identity another way.

I cannot disconnect Google. Set a password first. Without one you would lose your only way of logging in.

I am not getting any e-mails. Look in the Spam folder and check the Notifications tab to see whether they are switched off.

Deleting my account says "Incorrect password." Enter the password you use to sign in to ubytora.com. If you do not know it, sign out and reset it with Forgot password?.

I want to delete my account but the button will not let me. You have an active subscription. Cancel it first, see Cancelling your subscription.