Invoices and subscription payments
What it is
An overview of everything you have paid us, with a PDF invoice for every payment.
You will find it in your account at ubytora.com.
This article is about payments for your Ubytora subscription. The payments guests send you for their bookings are something else - those go directly to you and are set up in your website administration.
Why you need it
You need the invoice for your accounting. And when a payment fails, this is where you find out which one it was and what state it is in.
How to do it
Where to find your invoices
- Log in to
ubytora.com. - In the left menu open Billing & plan.
- Scroll down to the Payment history section. Every row has a date, a description, an amount and a status.
- You download the PDF invoice with the arrow icon at the end of the row.
The statuses you may see there:
| Status | What it means |
|---|---|
| Paid | The payment went through, the invoice is settled. |
| Awaiting payment | The invoice is issued but not yet settled. |
| Unpaid | The payment failed and the retries have run out. |
| Voided | We cancelled the invoice, you do not owe it. |
Invoices issued to a company
We issue invoices to the name you registered with. If you want them issued to a company:
- Open Billing & plan.
- In the Billing details card, switch to Company.
- Choose the country of registration and enter the Company ID (IČO).
- Click Fill in from company ID. We fill in the company name and address from the business register (works for Slovakia and the Czech Republic). Please check them.
- Add the Tax ID (DIČ) and VAT ID (IČ DPH) if you have them. The Slovak register does not list them, for Czech companies we fill them in for you.
- Click Save billing details.
Changes apply from your next invoice. Invoices already issued stay as they are. You can also enter the company right when you sign up, in the last step of the setup guide - then even the first invoice is issued to the company.
To go back to invoices issued to your name, choose Individual the same way.
How to change your payment card
- Open Billing & plan.
- In the top card with your current subscription click Update card.
- We redirect you to a secure page where you enter the new card.
Ways to pay for your subscription
| Method | Supported |
|---|---|
| Payment card (automatic renewal) | yes |
| Bank transfer | no |
| Proforma invoice | no |
| Cash payment | no |
The subscription is always paid by card, including on the yearly cycle. You get a proper invoice automatically by e-mail after every payment, and you will find it in your account too.
When you are charged
- Monthly billing - charged automatically every month on the same day.
- Yearly billing - charged once a year, the whole amount at once.
How much your next payment will be is shown in Billing & plan, in the Next payment row. The amount already includes any promotion discount (if you entered a promo code when signing up) and any referral credit. If you have a discount, the row below shows how long it lasts and what you will pay after it ends.
Three days before the next payment we send you a reminder by e-mail. If you do not want it, you turn it off in Settings → Notifications.
What happens when a payment fails
- We try the payment again several times over a few days.
- While the invoice is unpaid, your website is suspended - guests cannot book and you do not appear in the catalog.
- When you fix the card and the payment goes through, the website starts up automatically.
Common problems
An invoice has the Unpaid status. Most often this is an expired card or insufficient funds. Update the card as described above - the payment is then retried.
I cannot see any payments in the history. Either you have not finished the setup guide, or the first payment is in progress right now. Try refreshing the page in a few minutes.
It says "The invoice list could not be loaded right now". Invoices are loaded directly from our payment partner and it is not responding at the moment. This is not a problem with your account and nothing is lost - your payments and invoices are still there. The rest of the page (your plan, next payment date, card) works normally. Try refreshing the page in a few minutes.
Company details are missing on an older invoice. Billing details apply from your next invoice, invoices already issued are not rewritten. Set your company details as early as possible, ideally in the setup guide when you sign up.
Filling in from the company ID found nothing. Check that the ID has 8 digits and that the right country is selected. If the register is not responding right now, fill in the details yourself - they are saved the same way.
It says the VAT ID is not in the right format. The VAT ID starts with the country code, for example SK2020123456 or CZ12345678. If the company is not VAT-registered, leave the field empty.
Why is there no VAT on the invoice? We are not VAT-registered, so nothing is added to the prices. If that changes, we will announce it at least 30 days in advance.
I want an invoice older than what I can see in the list. Write to us - we keep documents for 10 years as required by law.